Hotmail, now known as, is one of Microsoft’s most popular email services. Its user-friendly interface and range of features make it a preferred choice for email communication in personal and professional settings. However, users may sometimes encounter issues where they must receive emails in Hotmail accounts. This can be frustrating, especially if it’s a crucial email.

hotmail not receiving email

In this blog, we will discuss the potential reasons why you are not receiving Hotmail emails and provide troubleshooting steps to help you resolve the issue. By the end of this blog, you will better understand how to address Hotmail email issues and ensure you receive all important messages.

Reasons for Not Receiving Emails on Hotmail:

There could be several reasons you need to receive emails on Hotmail account. Here are some common reasons:

  • Server or Connection Issues: Sometimes, server or connection issues can prevent your Hotmail account not receiving emails. It could be due to an internet outage or a problem with the Hotmail server.
  • Filtering or Blocking Rules: Hotmail has filtering and blocking rules that automatically send certain emails to the spam folder or block them entirely. If your emails are being filtered or blocked, you may not be receiving them in your inbox.
  • Email Forwarding Issues: If you have set up email forwarding, it’s possible that your emails are being forwarded to another email address or folder, which means they may not appear in your Hotmail inbox.
  • Sender’s Email Problems: Sometimes, the sender’s email account may need help preventing their emails from being delivered to your Hotmail account. This could be due to their email server or settings.

By understanding these potential reasons, you can take the necessary steps to troubleshoot and resolve the issue.

How to Fix Hotmail Not Receiving Emails:

If you’re not receiving emails in Hotmail account, there are several troubleshooting steps you can take to resolve the issue. Here’s what you can do:

  • Check Your Internet Connection: First, ensure your internet connection is stable and working correctly. You can restart your router or modem or check your network settings to ensure everything is in not receiving emails
  • Check Email Filtering and Blocking Rules: Change your settings to ensure that emails from particular senders or domains are not filtered or blocked if Hotmail’s filtering and blocking rules are causing your emails to be sent to the spam folder or completely blocked.
  • Check Your Email Forwarding Settings: If you have set up email forwarding, ensure your emails are not being forwarded to another email address or folder, which may be causing them to be missed in your Hotmail inbox.
  • Ask the Sender to Check Their Email Settings: If the sender has email problems, their email server or settings may prevent their emails from being delivered to your Hotmail account. Ask them to check their settings and ensure that their emails are not being sent to your spam folder.

If the above steps do not resolve the issue, you can try the following additional steps:

  • Check Your Storage Capacity: If your Hotmail inbox has exceeded its storage capacity, it may need to be able to receive new emails. Try deleting old emails or emptying the trash folder to free up space.
  • Check Your Email Settings: Ensure that your Hotmail email settings are configured correctly and that you have not accidentally turned off the email notification feature.
  • Disable Email Scanning Software: Email scanning software installed on your device can sometimes prevent Hotmail not receiving emails. Disable any email scanning software temporarily to see if it resolves the issue.
  • Clear Your Browser Cache and Cookies: Clearing your browser cache and cookies can sometimes fix issues with Hotmail not receiving emails. Try clearing your cache and cookies and then logging in again.

By taking these additional steps, you can resolve the issue of Hotmail not receiving emails.


Email communication is essential in personal and professional settings, and not receiving emails in Hotmail account can be frustrating. In this article, we have discussed the potential reasons for not receiving emails in Hotmail account and provided troubleshooting steps to help you resolve the issue.

not receiving emails in hotmail

In summary, the key takeaways from this blog are:

  • You are not receiving emails in Hotmail account for several reasons, including server or connection issues, filtering or blocking rules, email forwarding issues, and sender’s email problems.
  • Troubleshooting steps include checking your internet connection, email filtering, and blocking rules, email forwarding settings, and the sender’s email settings.
  • Additional steps, such as checking your storage capacity and email settings, disabling email scanning software, and clearing your browser cache and cookies, may be necessary if the issue persists.

We encourage you to stay vigilant and proactive in addressing Hotmail email issues. Following the troubleshooting steps outlined in this article, you can ensure you receive all essential emails in your Hotmail account. You can visit our Hotmail support page to know more about Hotmail and resolve some more Hotmail problems.

Leave a Reply

Your email address will not be published. Required fields are marked *